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EY

Service Delivery Lead – Senior Manager , People Advisory Services (PAS) Managed Services – EY Belfast

United Kingdom

Details

People Advisory Services (PAS) Managed Services – Service Delivery Lead – Senior Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all

Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start ups, owner managed to private equity / entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses.

The opportunity

Our People Advisory Services managed services team are looking for a Service Delivery Lead to join our Belfast Office.  The Service Delivery Lead is accountable for the successful running and day to day operation of our service delivery team supporting both the delivery of a managed service for an existing major client as well as being involved in the shaping of additional managed services for other clients.  They are responsible for ensuring that we meet our reporting, service level agreement and KPI requirements under our contracts and will line manage a team of supervisors and analysts comprising the service delivery team.

Your key responsibilities

  • Lead the delivery of an EY managed service for a key client
  • Accountable for service level management, availability management, capacity management and cost management
  • Responsible for ensuring these services meet requirements on an ongoing basis, collecting and sharing feedback from stakeholders and ensuring any necessary changes to deliverables are managed through the agreed change control process
  • Ensures that the reputation of EY is upheld and that risk is effectively managed for EY and the client during the delivery of the contract
  • Manages the Belfast-based EY team who are involved in the provision of these services
  • Drive continuous improvement within our service delivery approach
  • Contributing to the delivery solutioning during the sales process for service provision to additional clients

Skills and attributes for success


We are looking for a Service Delivery Lead who has significant service delivery experience in a fast-paced managed service environment.  For this role, team management experience and a continuous improvement mindset are also a key requirement.

To qualify for the role you must have

  • Strong commercial acumen and previous experience of managing service delivery on contracts for managed services, taking into consideration risks, issues and how to ensure contractual obligations and quality of service delivery are met
  • A practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions
  • Strong management skills and the ability to facilitate and encourage collaboration amongst team members and motivate teams to maximise performance
  • Strong stakeholder management skills
  • A commitment to delivering exceptional client service

Ideally, you’ll also have

  • Experience of delivering HR related services such as learning, education or workforce analytics
  • Ability to identify, mitigate and manage areas of risk, carry out an effective review and consult appropriately within the firm
  • Strong programme/project management skills and ability to deliver financial metrics
  • Ability to solve problems creatively and pragmatically

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

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EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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