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People Advisory Services (PAS) Managed Services – Service Delivery Lead – Senior Manager
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all
Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start ups, owner managed to private equity / entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses.
Our People Advisory Services managed services team are looking for a Service Delivery Lead to join our Belfast Office. The Service Delivery Lead is accountable for the successful running and day to day operation of our service delivery team supporting both the delivery of a managed service for an existing major client as well as being involved in the shaping of additional managed services for other clients. They are responsible for ensuring that we meet our reporting, service level agreement and KPI requirements under our contracts and will line manage a team of supervisors and analysts comprising the service delivery team.
Your key responsibilities
Skills and attributes for success
We are looking for a Service Delivery Lead who has significant service delivery experience in a fast-paced managed service environment. For this role, team management experience and a continuous improvement mindset are also a key requirement.
To qualify for the role you must have
Ideally, you’ll also have
What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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