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J
Juniper

Technical Success Speciialist Staff

Technical Success Speciialist Staff

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J
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Software Engineer Staff - CI/CD

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Virtual Sales Executive - Italian Speaker - Amsterdam or Mil...

Virtual Sales Executive - Italian Speaker - Amsterdam or Mil...

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23.09.2021
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Lead Partner Account Mgr

Lead Partner Account Mgr

United Kingdom

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J
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Technical Lead - BNG Team (DHCP Protocol Development)

Technical Lead - BNG Team (DHCP Protocol Development)

India, Bengaluru

23.09.2021
J
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Networking QA Engineer 2 - Features & Regression

Networking QA Engineer 2 - Features & Regression

India, Bengaluru

23.09.2021
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JuniperTechnical Success Speciialist StaffUnited Kingdom
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JOB DESCRIPTION:

Our team is looking for smart, passionate, technically savvy people to join our growing Support organization. As a Technical Support Engineer at Juniper/128 Technology, you will be immersed in a revolutionary new approach to networking, work directly with customers and partners, and gain exposure to a diverse group of teams within the company. Juniper provides many opportunities to grow, in a challenging, fast-paced environment.

RESPONSIBILITIES:

  • Diagnose and troubleshoot network-related issues reported by partner and end customers of 128 Technology, Inc.
  • Own each customer issue through the process from initial creation to resolution interfacing with them by phone, web, and email
  • Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
  • Work with Engineering and Management to diagnose and resolve critical escalated issues
  • Read and analyze packet captures using Wireshark
  • Participate in an on-call rotation with other Support team members
  • Use acquired knowledge to suggest, edit and write in-depth Knowledge Base articles
  • Stay up to date on 128 Technology features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends
  • Own and drive resolution for Enterprise level accounts
  • Act as a leader and mentor to new and growing Support Engineers
  • Remains thoroughly knowledgeable on company products and offerings

QUALIFICATIONS:

  • 5-8 years of experience
  • Expert level in either:
    • Networking protocols, including TCP/IP, ARP, Ethernet, BGP, OSPF, etc.
    • Network technologies including routers, switches, etc.

OR

  • Unix/Linux
  • Virtualization platforms, including VMware, Citrix, etc
  • Outstanding English language written and verbal communication skills and comprehension
  • An eagerness to learn from others and be a team player
  • Passionate about networking, IT, and helping people
  • A degree in Computer Networking, Information Technology, or a related discipline
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