At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
Palo Alto Networks is building a world-leading digital services experience and seeks world-class talent to expand the team. As the Process Design Architect for the Global Customer Services Digital First Program at Palo Alto Networks, you will be responsible for the workflows defining the future of digitally delivered services. You will help develop automated, self-service, and interactive innovations to set new standards in the industry, resulting in a digital-preferred experience for all customers.
You will lead the architecting of target state processes, reengineering of current processes, and assessing opportunities. Internally, you will work across the company to align processes from services to product to IT. Your expertise will guide value-based, data-driven business decisions. Externally, you will understand customer needs at all points in their services lifecycle. You will craft low-effort, high-value digital experiences.
Facilitate end-to-end business architecture scope and design efforts
Establish process governance and templates for program delivery
Recommend benefits by identifying process improvement opportunities, using Lean / Six Sigma techniques and automation
Create comprehensive process design documents, including detailed process steps, navigation, application details, standard operating procedures, process maps, data analysis, and service objectives
Collaborate with internal teams and customers to understand opportunities and needs, establishing objectives and key results
Engage cross-functionally with service delivery, engineering, and IT to creatively solve problems and deliver high-quality experiences
To stay ahead of the curve, it’s critical to know where the curve is. Our team is creating the curve for digital service experiences.
As the fastest growing cybersecurity company, we have a broad range of customers who expect the very best cybersecurity partner. Our customers expect their service to be as innovative and excellent as the rest of our products, which rounds out Palo Alto Networks’ mission. Within Global Customer Service, top talent provides consulting, professional, and technical services to drive customer outcomes. The Digital Customer Experience team seeks to deliver services through a fully-digitized and preferred journey.
8+ years of relevant business process management / continuous improvement experience, including 2+ years in similar role
Relevant process certifications highly desired (e.g. Six sigma black belt)
Mastery-level knowledge and skills within a wide variety of process improvement, design, and project management disciplines
Proven success using business process methodologies and principles; lean tools; and techniques to deliver multiple projects in parallel
Success clarifying ambiguity, experimenting, and pivoting as necessary to land and optimize fully-automated service delivery processes
Validated skills in meeting/workshop facilitation and collaboration, including ability to drive alignment and decision-making
Ability to summarize detailed requirements into a digestible, fluid message that can be tailored for multiple levels of the organization
Familiarity with all aspects of software-related service delivery
Travel Requirements: Long term, some travel may be required.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.