_DO NOT CLICK_
Hi-Tech Jobs
CV Builder
Articles
About

en

Finding the best job has never been easier

41,436 jobs found
IBM
IBM

Remote Technical Support Representative-Service Desk Deliver...

Remote Technical Support Representative-Service Desk Deliver...

India

22.09.2021
IBM
IBM

Senior Practitioner - Finance and Administration Delivery

Senior Practitioner - Finance and Administration Delivery

India

22.09.2021
IBM
IBM

Information Technology Specialist (Network Specialist)

Information Technology Specialist (Network Specialist)

Mexico

22.09.2021
IBM
IBM

Performance Test Architect/Lead

Performance Test Architect/Lead

United States, Louisiana

22.09.2021
IBM
IBM

MVS Delivery Manager – Server

MVS Delivery Manager – Server

Bulgaria

22.09.2021
IBM
IBM

Intern Conversion - Automation and Testing Software Develope...

Intern Conversion - Automation and Testing Software Develope...

Canada

22.09.2021
IBM
IBM

Application Developer: Mobile Android

Application Developer: Mobile Android

India

22.09.2021
IBM
IBM

Infrastructure Specialist: System Administration

Infrastructure Specialist: System Administration

India

22.09.2021
IBM
IBM

Security Infrastructure

Security Infrastructure

Mexico

22.09.2021
IBM
IBM

Application Consultant - DevOps

Application Consultant - DevOps

South Africa

22.09.2021
142
143
144
145
146
147
IBMRemote Technical Support Representative-Service Desk DeliveryIndia
Details
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Join us and Do your Best Work Ever.

Responsibilities:
  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.
#TSSISACIC21

Required Technical and Professional Expertise
  • Minimum 1.5 years of experience in Service Industry
  • Proficient in handling customer queries across the globe (primarily United States)


Preferred Technical and Professional Expertise
  • Exceptional verbal and communication skills
  • Unparalleled Listening and Comprehension capabilities
  • Proven service industry front line experience with handling high value/critical customers
  • Ability to keyboard to capture important details on a call for documentation

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Banner
Developed by SeaData
Contact Us