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BI ETL Technical Support

BI ETL Technical Support

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BMCBI ETL Technical SupportIndia
Details

Description and Requirements

BU Description:

As support analyst you will be part of BI technical support team, supporting MicroStrategy, ETL, Informatica and other BI tools implemented across 42 countries being supported from India. The team is combination of Oracle Apps and BI Technical consultants supporting customer issues directly. Direct interaction with customers across the globe for reported issue resolutions.

Primary Roles and Responsibilities:

·As part of this team you will be working on ETL/MicroStrategy Job Monitoring

·You shall be responsible for providing support to Alteryx, MicroStrategy, ETL and PL/SQL

·Practical experience in understanding complex client requirements and process mapping to design flexible and scalable solutions.

·Demonstrate business problem solving capabilities to keep the systems running.

·Be able to work independently with minimum supervision.

·Identify, resolve, and/or escalate issues to leadership as and when required.

·Ability to understand the business processes and technical architecture for overall suite.

·Ability to complete work within the given timelines.

·Familiar with ITIL framework and agile practices.

·Willingness to work in shifts (9 AM, 12.30 PM & 3 PM) and extended hours as and when required.

QUALIFICATION:

·Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines;

·Minimum 3 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements;

·Extensive experience working with front-end user reporting (e.g.: MicroStrategy, QlikView, Qliksense, Business Object, Cognos), back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies.

REQUIRED SKILLS:

·Strong client presence. Ability to communicate verbally and in writing technical concepts to all audiences;

·Ability to manage a virtual global team environment that contributes to the overall timely delivery of multiple projects;

·Knowledge of current data modelling, and data warehouse concepts, issues, practices, methodologies, and trends in the Business Intelligence domain;

·Experience with analyzing and troubleshooting the interaction between databases, operating systems, and applications;

·BI solution design and implementation experience using technologies like MicroStrategy, QlikView, Cognos, Oracle, Informatica, SSIS etc.;

·Experience in data warehousing, architectural design, dimensional modelling (Star schema), ETL and data migration;

·Help with the selling process including writing proposals and giving product demos;

·Significant supervisory, coaching and hands-on project management skills;

DESIRED (NICE-TO-HAVE) SKILLS:

·Exposure to MicroStrategy development is preferable

·Good Knowledge of ETL, Informatica, ITIL and support system

·Snowflake or any cloud database knowledge

·Scripting like Unix /PowerShell

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
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