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HP
HP

Graduate Big Data & Software Program Manager – Customer Assu...

Graduate Big Data & Software Program Manager – Customer Assu...

Spain, Sant Cugat del Vallès

25.09.2021
HP
HP

Greater Asia Workplace Service Delivery Manager

Greater Asia Workplace Service Delivery Manager

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HP
HP

HP Federal-Customer Program Manager

HP Federal-Customer Program Manager

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25.09.2021
HP
HP

Graduate Technical Consultant – Large Format Printing

Graduate Technical Consultant – Large Format Printing

Italy

25.09.2021
HP
HP

EMEA Campaign Manager. French language skills required

EMEA Campaign Manager. French language skills required

Spain, Sant Cugat del Vallès

25.09.2021
HP
HP

Engagement Lead

Engagement Lead

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25.09.2021
HP
HP

EMEA – Programmatic Manager

EMEA – Programmatic Manager

Spain, Sant Cugat del Vallès

25.09.2021
HP
HP

EMEA – Programmatic Associate

EMEA – Programmatic Associate

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HP
HP

Enterprise Business Planning – Data Architect

Enterprise Business Planning – Data Architect

Mexico

25.09.2021
HP
HP

Embedded Firmware Engineer

Embedded Firmware Engineer

United States, Texas

25.09.2021
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HPGraduate Big Data & Software Program Manager – Customer AssuranceSpain, Sant Cugat del Vallès
Details

HP is the world’s leading personal systems and printing company. We create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

This position as a Customer Assurance SW Product Manager will have as a main duty manage escalations from field and provide proper requirements to the future SW products.

  • Support regional delivery teams by managing technical escalations. This involves providing high technical troubleshooting knowledge thru engagement with SW and Services teams

  • Setup and improve the processes to capture customer issues, providing a customer impact assessment for each problem and enabling a fast understanding of product failures. Lead the Voice of the Customer process to ensure current products are continuously improved and to ensure this feedback is captured for the design of future products.

  • Lead the deployment of product software fixes & updates to the field with the objective of mitigating customer and warranty impact of product issues and improving customer experience.

  • Technical communication to service & sales communities. Keep the training content and the product technical information updated.  

  • Create dashboards to keep all stakeholders updated

Responsibilities

  • Create proper connection to other business in order to understand potential synergies

  • Develop trainings for Services for SW products

  • Define requirements from Voice of the Customer for future SW products

  • Connect with Software and Services teams to improve knowledge across organizations

  • Define SW training path for Services

Education & Experience

  • Recent graduated from BA/BS or Master's in Computer Science or Telecommunication Engineering

Knowledge & Skills

  • Good leadership skills

  • Demonstrated ability to partner across teams.

  • Excellent oral and written communication skills.

  • Microsoft office expert knowledge

  • Power Bi expert knowledge

  • Customer focus

  • Good problem solver

#LI-POST

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what’s next. We’re in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you’re more innovative and that helps grow our bottom
line. Come to HP and thrive!

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