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This is an Expert Level Position with our WW Value Services Practice team within the Print Services & Solutions organization. We are looking for an experienced individual who is well versed with working in various aspects of the Managed Print Support (MPS) Service Delivery discipline. The ideal candidate would be a person who has delivered custom MPS Services to diverse Global Customers using multiple Printer products including HP, Lexmark, Xerox to name a few. The experience of the candidate should include MPS Services to Global Customers involving day to day Customer Services delivery, P&L management, Data analysis, SLA management, Procurement, working with 3rd Party Providers, Supplies Management, Supply chain management in the Print Support area, Customer Surveys, Remote Management Services and reporting to executive leadership. This is a Global role and requires the candidate to interface with cross functional teams globally.
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
Education and Experience Required:
Knowledge and Skills:
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