Incident Commander Lead
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Business Recovery Manager
The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
We have an opportunity for an Incident Commander Lead to join our IT Operations Team in Brno.
This position will be primarily responsible for providing end-to-end ownership of priority incidents affecting IT operations, including coaching and operations support of our Business Recovery Managers (BRM), as well as accountability for both the follow through with Incidents, as well as proactive prevention/avoidance of new incident occurrence.
This role is part of the IT Operations Excellence team and includes driving the communication and collaboration activities across the various IT Service towers, in conjunction with business customers and Business Critical sites, to optimize IT operations.
·Own and drive the oversight of priority incidents in real-time, end-to-end throughout entire lifecycle
·Lead our team of BRMs in daily operations
·Drive our Incident Commander program
·Effectively action the processes and procedures of Incident management, including ticket handling and end-to-end processes supporting incidents
·Utilize ITIL principles and ServiceNow daily to drive significant operational excellence to resolve incidents quickly
·Validate/review severity & impact through service restoration
·Facilitate coordination of technical teams
·Provide coaching and direction to Business Recovery Mangers to ensure ticket management and incident response excellence
·Ensure timely and effective communication with key stakeholders
·Drive sustainable permanent improvements
·Ensures consistency in data recorded and leveraged in ServiceNow
·Minimum of 4 years’ experience in IT Service Delivery within a large, global IT organization
·Exceptional experience in understanding data trends, analytics and translating findings to all levels of leadership
·Strong understanding of ServiceNow internals/working knowledge
·Demonstrated experience in Microsoft Tools, with exceptional working knowledge of Excel, Tableau, etc.
·Experience with supporting mission critical IT operations
·Excellent communication skills, with experience of presenting and communicating with Executives
·Ability to work in an operational shift schedule
·A bachelor’s degree in Information Technology, Computer Science or related discipline
·Strong knowledge of IT business processes and practices
·The ability to be a change agent and promotes positive change in the organization
·Contributory pension scheme matched by employer up to specific amount
·Business travel accident insurance
·Online flexible benefit program for a broad scope of benefits in the areas of sports, culture, education, health, travel and other
·Multisport card - employees free or discounted access to leisure and sport facilities in the Czech Republic and Slovakia.
·Global partnerships and discounts - access to broad scope services including purchase and servicing of cars, employee phone tariffs, bank accounts, medical footwear, hairdresser or restaurants
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.