Rapyd Technical Support Team Lead 

United Arab Emirates, Dubai 

370278211

This is truly the Moment for Africa.

As a Technical Support Team Lead you will be responsible for:

• Lead the local support team in Dubai
• Become the first escalation point of contact of any technical issue
• Working closely with clients and internal partners in Africa to ensure system stability
• Develop Monitor tools for the production environment
• Working closely with R&D, DevOps, and Sales Engineers team for problem-solving and escalations

• At least 10 year’s experience managing client support teams as T1 and T2
• At least 10 year’s experience with Salesforce and CRM
• Knowledge in API, bug reporting tools AWS dashboards- Must
• experience in a payments industry- Big advantage
• Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira and confluence- Big Advantage.
• Great technical writing and verbal communication skills
• Experience building a team in a fast-growing small organization
• Strong debuggability skills with multiple tools
• Excellent English