Fortinet Order Management Specialist 

United States, California, Sunnyvale 

514140817

Responsibilities

• Manage and execute orders in current ERP system (Oracle)
• Review Sales Order documentation for completeness and accuracy, in accordance to company’s booking criteria.
• Understand order complexities and how to proper drive complex orders downstream applying company’s policies and procedures.
• Manage communication efforts as the liaison between Field Sales, Operations, Export Compliance and Shipping.
• Resolve all backlog issues including order holds, special shipping requirements, product configuration issues and part number discrepancies.
• Provides quarter and month-end support as needed to achieve corporate goals. Additional hours will be required at these busy times.

Qualifications

• ERP experience (Order Management) is required, preferably Oracle.
• CRM experience preferred, especially Salesforce.com
• Customer focused, team player, must be able to multi-task and work under pressure.
• Must be able to handle a large volume of orders with accuracy and attention to detail.
• Must effectively communicate with all levels of Internal and External personnel
• Ability to adapt to changing processes and follow them as well as suggest changes where needed.
• Previous Order Management experience is required.

Wage ranges are based on various factors including the labor market, job type, and job level. Earnings for this position are expected to be $60,000 - $90,000. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.