Uber Program Manager Tech 

United States, West Virginia 

738154305

- - - - What the Candidate Will Do ----

• Ideate and drive programs aimed at driving efficiencies for GSS
• Facilitate and drive high-impact initiatives to improve process quality and the customer experience
• Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs
• Turn analyzed data into actionable deliverables for the product, support, and operational improvements
• Work with vendor teams to execute ideas and deliver continuous improvement of programs
• Interface with tech leads and engineers to estimate efforts, define milestones, track progress, resolve dependencies, evaluate risks and communicate status to project stakeholders
• Ability to work with engineer/product/ internal teams to deliver tool/tech solutions that will drive long term improvements in operational efficiency
• Communicate plans, insights, data, and results to project stakeholders
• Share frameworks, tools, best practices that improve the delivery of projects with focus on reusability and standardization
• Design experiments and interpret the results to draw detailed and actionable conclusions
• Present findings to senior management to guide business decisions
• Track, analyze, and report data patterns and trends associated with the programs you own

- - - - Basic Qualifications ----

• Minimum 5 years of experience in program management or product management
• Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in fast changing business environments
• Excellent written and verbal communication skills Ability to influence and motivate people (with both technical and non-technical individuals) across a broad variety of job functions through your relationships
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, and recommendations and drive customer and product-focused decisions
• Self-motivated with a strong affinity for running scaled operations, strategic problem solving, and driving action
• Experience with process design and optimization, program management, customer support strategies, and quality assurance
• Willing to explore and learn new technologies, hybrid processes

- - - - What the Candidate Will Do ----

• Experience in ML model development / LLM Ops workflows
• Data skills with working knowledge of SQL
• Worked at a high paced, fast-growing, scrappy tech startup.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .