Zoominfo Customer Solutions Analyst 

United States, Washington, Vancouver 

965041301

At our company you’ll see that collaboration is second nature, and you’ll be greeted by a team of incredibly smart, talented, and motivated individuals who will help you define your new best.

You’ll be presented with opportunities to both personally and professionally develop as you build your career. We believe that our employees love to work and love to work here, and that you will like coming to work because of the sense of accomplishment you get from being a part of what we’re building.

difference makers

Responsibilities:

• Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services
• Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform
• Effectively triage and manage escalations to engineering teams for issues that can’t be resolved by Solutions
• Document best practices and other useful information to better enable our customers through our online support tools
• Learn third-party products and their integrations to educate and guide customers on usage and product adoption
• Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal

Qualifications:

• Bachelor’s degree preferred and/or 2-3 years of equivalent work experience in SaaS organization
• Proven ability to multi-task and successfully manage multiple priorities simultaneously
• Must have a strong attention to detail and a self-directed problem solver
• Ability to adapt and pivot in a fast paced, ever-changing environment
• Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• A strong sense of urgency
• Ability to empower end-users to support themselves using our online training resources
• Excellent organizational, written and oral communication skills – You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
• Highly organized and able to manage multiple projects and priorities
• A desire and aptitude to learn
• A positive attitude

The US base salary range for this position is $46,400 to $58,000 + variable compensation + benefits.