2-3 years of experience in customer insights roles or role adjacent
Proficiency in data analysis tools such as Excel, Google Sheets, SQL, or statistical software
Providing end-to-end customer insight and analytics, data modeling, market research of competitors
Experience with customer research and process improvement for marketing, sales and customer experience processes focused on process and performance management for customer-facing products and services leveraging statistical analysis to inform the strategy
Bachelor's degree in business, marketing, economics, math, statistics or a related field from an accredited college/university
A day in the life and how you’ll make an impact:
Collect and analyze feedback from various tooling sources, and use advanced analytics techniques to identify trends, patterns, and insights from customer feedback data
Identify the appropriate data collection from customers for the desired outcome ex. Surveys, Interviews, Phone Calls, etc.
Analyze trends and determine key opportunities to drive higher customer satisfaction, and work with our VoC Lead to develop and drive a strategy for tracking customer feedback and centralizing data
Drive the implementation of VoC tools and technologies to enhance data collection, analysis, and reporting capabilities
Collaborate with the data team to provide visibility into analytics for cross functional leaders
Monitor customer feedback trends over time and track the impact of implemented improvements
Work cross functionally with Marketing, Help Center, GTM and Operations teams to optimize workflows and content to be customer centric
Prepare and present weekly reports that communicate key findings and recommendations for Client Services and Stakeholders at all levels
Using data analytics, define and drive process improvements across Client Services with Managers and additional stakeholders
Ability to work independently and as part of a team, managing multiple projects and deadlines
About Melio USA:
Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $70,000 - 85,000.
Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
401K matching and stock options: Feel the investment of working at a hyper-growth startup.
Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.